Refund and Returns Policy

Effective Date: January 18, 2025

Business Name: Glimmering Golld
Street Address: 2288 Coventry Court, Mississippi, United States
Phone Number: 228-263-1660
Email: info@glimmeringgolld.com
Website: glimmeringgolld.com

1. Introduction

At Glimmering Golld, we strive to ensure that our customers are completely satisfied with their purchases. This Refund and Returns Policy outlines our procedures and conditions regarding returns, refunds, and exchanges. This policy is effective from December 25, 2024, and applies to all orders placed through our website.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of delivery.
  • The product must be in new, unused condition, and must be returned with all original tags, packaging, and accessories.
  • Custom or personalized items are not eligible for return unless they are defective or damaged during shipping.

3. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at info@glimmeringgolld.com or call 228-263-1660 to request a return authorization.
  2. Prepare the Item: Ensure the item is in its original condition, with all tags and packaging intact.
  3. Ship the Item: Once you receive a return authorization, securely package the item and ship it back to us using a trackable shipping service.

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, the refund will be processed to the original payment method within 7-10 business days. Please note that shipping charges are non-refundable unless the return is due to an error on our part.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. We do not offer direct exchanges for returned items.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@glimmeringgolld.com with detailed information and photos of the damage. We will provide a return shipping label and a full refund or replacement at no additional cost to you.

7. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized items
  • Clearance or final sale items
  • Gift cards or vouchers

8. International Returns

For international orders, customers are responsible for return shipping costs. Refunds will be issued in the original currency of the order. Please note that customs duties and taxes are non-refundable.

9. Customer Support

If you have any questions or need assistance with a return or refund, please contact our customer service team at: